» FREQUENTLY ASKED QUESTIONS

ACCOUNT:
Q. Do I need to register and create a personal account to place an order in the online shop of Norah Plastics?
» NO, an order as a guest is also possible, you do not have to register first as a customer.

Q. I want to create an account, how can I register as a customer?
» Click on "Create Account" at the top right of the homepage, go through the necessary steps to register free of charge.

Q. What information is available to me in my user account?
» By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Q. Can I view previous orders?
» Yes, in the user account you will find an overview of your placed orders and the corresponding order status.

Q. How do I change my user data in my account?
» Use your login to log in to "Registered customers". Then click on "Personal data" here you can change and view the saved data.

Q. How can I delete my user account?
» You can easily delete your user account by logging in with your customer account and clicking on "Delete user account" in the overview.

VAT:
Q. we are a foreign company and taxable in the country of residence, we can be excluded from VAT at 0%
» Yes if your an foreign company with a foreign legitimate VAT number then you can order at 0% and you are exempted. How does this work? When placing your order, fill in your legitimate VAT number in the contact form, this will be settled immediately during the checkout process.

PRODUCTS:
Q. Are Norah Plastics products guaranteed?
» Your supplier, Norah Plastics is known for its high quality standards. In the case of a warranty file, you will receive up to 1 year warranty on all purchased plastic products made of HDPE or ABS ordered through the webshop, provided that the file meets the "General Terms and Conditions of Sale" requirements.

Q. Is there a minimum order quantity for products?
» No, according to our terms and conditions, our entire webshop range is available from a single item or per packaging unit.

Q. Can I order one item in the webshop?
» Yes, you can order one item from us or your order will be processed and delivered per packing unit with the utmost care.

Q. Is it possible to order products in special colours?
» Yes, an overview of the available special colours can be found on our webshop or contact us for the possibilities.

Q. Is there a graduated discount?
» Yes, this makes our webshop unique! When purchasing one or more whole pallets, the unit price is a lot lower. Both prices, the single piece price and the pallet price, can be found both in the product list and on the product details page. On the product details page you can go to the desired product in the product list by clicking on it.

Q. How do I know which product is best for me?
» If you have any questions about our products, our experienced product advisors will be happy to answer them without obligation. Please contact us by phone or fill in the "Contact form" and we will be happy to assist you.

Q. What is meant by "even loading"?
» We speak of an even load when the entire surface of a product is loaded with a surface of the same size. Example: a lightweight pallet of 80 x 60 cm is not evenly loaded when 4 plastic containers are used.are distributed across the surface. On the other hand, one or more Euro boxes of the same size (80 x 60 cm) are stacked on the lightweight pallet.

Q. What tolerances apply to our products?
» We manufacture our products in accordance with DIN 16742 (plastic moulded parts - tolerances and acceptance conditions).

Q. RAL colours are listed with the products what does this mean?
RAL is a colour coding system that is widely used for different types of paints, coatings and plastics. Our products are made by approximation due to different screen resolutions in the indicated RAL colour. Of course on request we can also produce other colours.

PAYMENT:
Q. Is payment by invoive possible?
» Yes, payment on invoice is possible if you have ordered from us several times. We reserve the right - regardless of whether or not a customer account has been created - to pre-pay for new customers.

Q. What payment options are available?
» We accept the following payment methods: Credicards, Proforma invoice, Google Wallet. These are the two best known and safest online banking payment methods of the moment.

Q. I am from the purchasing department and am not authorized to make payments from our company?
» We are aware of the fact that not everyone is authorized to make payments, please choose the following option: Bank transfer at check out, print out your order and hand it over to the relevant fiancé department.

Q. I am from the purchase, we work with purchase order numbers or order form numbers, can I indicate this in the order?
"Yes, you can enter your purchase order or order form number in a separate field.

ORDERS:
Q. Can I order from Norah Plastics as a private person?
"Unfortunately this is not possible, our shop is intended for B2B, we are not yet active on the private market.

Q Can I consult my orders?
» In the order overview you can view both current and completed orders. This option is only available if you have created a user account and for orders placed through the webshop. Or send us an e-mail via our contact form for an order update.

DELIVERY TIME AND SHIPPING:
Q. When will my order be delivered?
» We deliver orders from Monday to Friday between 08.30 and 17.00 hours.

Q. Can I choose a day or time and specify when my order will be delivered?
» Unfortunately, this is not yet possible. What we do do is guide the order so take into account when a company or person is present, this is possible provided that this is communicated in advance before the order is placed.

Q. Through which forwarder does the shipment take place?
"Depending on the scope of delivery, orders will be delivered by GLS, DPD, transport company Dachser or by our own transport.

Q. What are the shipping costs?
» We charge € 24.50 or € 45.00 per order which includes the shipping, packaging and processing of your order, this amount is regardless of the number of items or scope of delivery ordered in the shop. For example, if you order an entire pallet or more than one order, you will receive a stacking discount! In addition to the lower unit price, you will also pay the same shipping costs as with a single order.The Transport fee is a estimation price, if these deviate to much we will contact you.

Q. Can I return products?
"No, a revocation or cancellation of an order placed is not possible as a business customer.

Q. I order one item, will the shipping costs remain the same?
» Yes, the shipping and handling costs remain the same when ordering one product, it is calculated on quantity and volume. Unfortunately, as a manufacturer and wholesaler, we can make no exception. Norah Plastics offers more than 1500 articles in its webshop exclusively meant for B2B.

Q. Can I pick up orders from one of your warehouses?
» Unfortunately this is not yet possible, due to safety regulations access by unauthorized persons is not allowed.

Q. How long is the lead time for delivery?
» Our warehouses guarantee optimal storage capacity and product availability. We always try to ensure that your ordered goods are delivered as quickly as possible.

Q. Are your products suitable for food contact?
» Yes, most Norah Plastics products are made of food grade materials and are suitable for food contact. All these products are compliant:

(EU) 10/2011 Commission Regulation for materials and articles intended to come into contact with food
Framework Regulation (EC) No. 1935/2004 applies to all materials in contact with food New products intended for food contact must always be washed before use as delivery and storage conditions cannot be guaranteed.

Q. What does your logo stand for?
» Behind our Norah Plastics logo is an interesting story. This illustration is derived from an original event. As we know, Norah Plastics has been active in the development, production and sale of sustainable plastic storage and transport systems since 1953. In order to promote plastic products at that time, we approached a zoo to see if it was possible to leave a male adult savannah elephant ± 6.250 kg the largest and best known of the two African elephants on two plastic pallets. At the time, we converted this memorable event into our company logo. The company name NORAH this is a combination of the founder Arnoldus Noordermeer and the business location city Arnhem.

Logo brand NORAH Plastics 1955

COMMENTS OR SUGGESTIONS?

Do you have any questions about our products or services?
Do you need advice about a product or would you like to receive a special offer?
You did not find your product?
Do you have questions about your order, the delivery or your invoice?

If you have any questions about our FAQ please contact our service desk. Please use our contact page or contact us by phone: +31(0)26 442 57 34

We are constantly improving and want to offer you the best possible service. We are therefore grateful for your suggestions, questions and possible criticism.